What to Look For in a Home Care Software Solution

When searching for a great home care software solution, it can be easy to get bogged down by excessive features and non-mission-critical offerings, making it difficult to discern what software is best for your agency. In this blog, we wanted to highlight the key features you should be looking for in a great home care software product.

Comprehensive Scheduling

One of the most critical elements of any strong home care software solution is intuitive, centralized scheduling that enables administrators to create and manage schedules efficiently and effectively. Look out for features like color-coding, conflict visibility, assignment recommendation, task lists, reminders, and real-time updates that help caregivers stay on top of their responsibilities, and ensure your clients are receiving the right care, by the right person, at the right time.

Home care software

Streamlined Billing and Payment

In the world of home care, billing can be one of the most manual and cumbersome tasks out there. Your home care software should automate the troublesome, manual aspects of the billing process, as well as integrate with other platforms to provide a seamless experience. You should be able to effectively manage your billing cycles, process payments, and generate invoices automatically. 

As a leader in the home care space, your time shouldn’t be spent on billing, payment processing, and payroll. Automating these processes not only saves you valuable time and energy, but ensures accuracy and compliance. 

Powerful Reporting and Analytics

Access to accurate, real-time reporting is what separates a “good” home care agency from a “great” one. Robust reporting and analytics provide your organization with accurate insights into caregiver productivity, patient outcomes, and regulatory compliance in addition to overall profitability and organizational performance. 

Easy, real-time access to high-quality information provides you with all the information you need to make strategic pivots and informed business decisions in a fraction of the time it would take without powerful home care software. If optimizing your operations and maximizing profitability is your goal, nuanced reporting and analytics should be at the top of your feature wish list. 

Mobile Access and EVV Integration

It is an absolute must that your home care software solution supports mobile access and can be fully integrated with Electronic Visit Verification (EVV) requirements. EVV is typically required for home care providers that receive Medicaid or other government funding in order to prevent fraud and ensure care is delivered properly.

Your caregivers should be able to collect data in real time, record the start and end times of their visits, and report on services administered. Being able to do this from a mobile device increases accuracy for compliance, billing, and your own reporting, and ensures your team is being as efficient as possible. 

Beyond EVV, mobile access also ensures two-way communication between your back office administrators and home care providers at all times through a centralized platform.


Your home care software solution should be easy to use, secure, reliable, and serve as a mechanism for improving your quality of care as well as your operational efficiency and profitability. Don’t settle for less when it comes to your home care software.

For over 20 years, eRSP has helped thousands of agencies augment their operations, and improve the quality of their care. Schedule a free demo to learn more about eRSP and how it can help your agency.